Refund Policy

1. No refunds

Except where applicable law requires otherwise or a written agreement signed by Two Dot Media expressly provides otherwise, payments are non-refundable and non-creditable. This includes recurring service fees, partial billing periods, completed or partially completed work, reserved production time, website work, creative work, setup or onboarding work, and approved expenses.

Advertising spend, platform charges, payment-processing fees, domains, licenses, media, and other third-party or pass-through costs are non-refundable once incurred or committed.

2. Month-to-month cancellation

Unless a written service agreement says otherwise, recurring services are month-to-month. To cancel, submit written notice through our contact form before the next billing date. Identify the Client and Service and write “Service cancellation” in the message. Cancellation takes effect at the end of the current paid billing period. Notice received on or after a billing date applies to the following billing period.

Cancellation is not retroactive. Client remains responsible for service fees, advertising spend, platform charges, approved expenses, and other amounts incurred through the effective cancellation date.

3. Billing reminders and disputes

Billing reminders are a courtesy. Failure to send or receive a reminder does not change a billing date, renewal, cancellation deadline, or payment obligation. If you believe a charge is incorrect, submit a message through our contact form promptly so we can investigate.

4. Agreement and priority

By checking the consent box and submitting our contact form, you agree to the Terms of Service. Clients may also accept those terms through a signed service document, an invoice that references them, authorization of work after notice, or continued service after legally sufficient notice.

If a signed proposal, order form, statement of work, or other written service agreement conflicts with this summary, that agreement and the Terms of Service control.