Data Deletion Requests

1. How to request deletion

Email privacy@twodotmedia.com with the subject “Privacy Request: Meta data deletion,” or call (817) 886-3339. You can also use our contact form and write “Privacy Request: Meta data deletion” at the start of your message. You do not need to agree to our service terms to make a privacy request by email or phone.

To help us find your records, tell us the business or Facebook Page you contacted, about when you contacted it, and the name, phone number, or email address you used. Provide only what is needed to locate your records. Do not send a password, government identification document, or payment-card number.

2. What we delete

After we reasonably verify the request, we will delete the applicable records we control, including copies of your messages, comments, and lead form answers, related contact details, media you sent, Page-scoped identifiers that link those records to you, and summaries we created from them. We will ask our service providers to delete copies they hold for us. Some providers keep short-term operational logs that expire on their own schedule.

Our cloud system logs that may contain this information are removed automatically, generally within about 30 days. Analytics records that hold only identifiers and status flags expire within about 120 days, and we delete matching records on request. If we must keep any information to meet a legal obligation, we will tell you what we kept and limit its use to that purpose.

3. Records held by the business you contacted

The business you contacted controls its own records, such as its Facebook Page inbox and the messages, emails, and spreadsheets we delivered to it. We will forward your request to that business. Deleting our copies does not delete content that Meta or another business holds independently. To manage information held by Meta, use the tools in your Facebook or Instagram settings.

4. Timeline

We will respond within 30 days of receiving your request and complete verified deletions as soon as reasonably possible. We will confirm when deletion is complete. If applicable law allows more time and we need it, we will tell you why and when to expect completion.

5. Stopping messages and removing access

You can block messages from a business in Messenger at any time. Muting only silences notifications. If you manage a business Page that shares access with Two Dot Media, you can remove our partner access in Meta Business Suite. If you connected the Two Dot Media app to your Facebook account, you can remove it under Settings and privacy, then Settings, then Business integrations or Apps and websites. Removing access stops future data sharing but does not by itself delete information we already received, so also submit a deletion request.